BSB51918 – Diploma of Leadership and Management

Course Overview

With the latest theories and practical approaches to management, BSB51918 Diploma of Leadership and Management is a nationally recognised business qualification designed to help plan, execute and evaluate your own work and the work of your team. Exploring the critical capabilities that make an effective manager, this program is divided into three distinct sections that cover the management of business, performance and people.

Course Duration

1 Year (52 Weeks).

Mode of Delivery

The mode of delivery for this course is face-to-face.

Delivery Location: Level 2, 197-207 Church Street, PARRAMATTA NSW 2150

Who Should Undertake This Qualification

This qualification is aimed at targeting overseas students, who would like to hone their skills and knowledge to create further educational and employment opportunities for themselves in variety of business sector.

It is also anticipated that this qualification may be of interest to those overseas students who wish to enter the business profession or who are seeking to move to the profession from another sector.

Target Group 1

The first target group for this qualification is for existing business professionals requiring a formal qualification through recognition of prior learning. This group of candidates will normally consist of:

  • Senior Administrator
  • Senior Executive
  • Manager
  • General Manager
  • Area Manager etc.

Target Group 2

This group of candidates will normally consist of:

  • People looking for a career change
  • People who need this qualification for employment purposes
  • People seeking a formal qualification
  • People with some business experience seeking a formal qualification
  • People taking on an executive role within their organisation and seeking a formal qualification

If you do not identify yourself with one of the target groups, please call the office on +61 2 8844 1000 and one of our training consultants will discuss this further with you so that an informed decision can be made.

Student Entry Requirements

  • All students must be of the age of 18 years or over at the time of applying for admission.
  • Entry into this course requires IELTS band score of 5.5 or equivalent in line with Department of Home Affairs regulation.
  • Satisfactory completion of studies in applicant’s home country equivalent to an Australian Year 12 qualification is required for entry into this course.

Mature age students will also be considered without the minimum education requirements but with relevant work experience within chosen area of study and a demonstrated capacity to meet course requirements.

Technology Literacy Requirements:

  • Ability to produce and present high-level word-processed documents/reports of several pages.
  • Ability to obtain, interpret, evaluate and present information from a variety of sources (reading or the internet or via other assistive technology).
  • Ability to analyse, research and provide statistical data based on specific business trends.

Entry Requirements will be checked at enrolment in line with the Richmond School of Business Student Selection and Enrolment Policy and Procedures.

Language, Literacy and Numeracy

The students will also be required to undertake an LLN test to identify if they will require additional learning support and if the identified level of additional support is within RSB capabilities to deliver. Based on the group of students that this course is designed for all are expected to have high- level of LLN capabilities.

Learner Support

On the basis of the individual’s LLN test outcomes, the School will arrange appropriate learner support in the following areas:

  • Language
  • Literacy
  • Numeracy

Prospective students who require additional support services to those offered by Richmond School of Business, will need to verify that these support options are available before enrolment by calling the office on +61 2 8844 1000.

Please note that the support services offered above form part of the reasonable adjustments options offered by Richmond School of Business. If a student needs access to the support services listed above, no additional fees apply.

Support from Trainers / Assessors

Each enrolled student will have access to trainer / assessor support. Trainers / assessors can be contacted by telephone and email during business hours. There is no additional cost to chat with a trainer or assessor. All of our trainers and assessors are passionate industry experts who are available to guide you through your learning experience.

Student Support Services Department

Richmond School of Business has a dedicated Student Support Services Department which provides administrative support to enrolled students (e.g. how to log into the online learning system, etc.).

Student Welfare

RSB is committed to the academic success and emotional wellbeing of its students. RSB student support staff, Academic Manager and the Principal will offer initial student welfare advice. For students needing professional counselling, RSB has contracted an external qualified Student Welfare Counsellor, Mrs Judith Bowler. RSB Principal may refer students to Mrs Bowler for counselling/welfare advice, if/when required.

RSB will pay for the first consultation. Subsequent consultation charges will be borne by the student.

Unique Student Identifier

Each student must provide their USI (Unique Student Identifier) before they are to commence their studies. If you do not have a USI, you can create one at:

RSB will assist students to create their USI if required. Students must contact or the RSB Reception Desk at +61 28844 1000 if they face any challenges with creating their USI.

Assessment Overview

Each unit comprises of assessment tasks such as theoretical questioning, Project (Contains case study and written report), presentations and Role play must be completed in full before being submitted for marking. Assessments for qualifications are competency based, which means students are assessed against the unit of competency (unit) requirements.

Assessment marking system:

  • Competent (C) result: the student’s submitted work satisfies the learning requirements and all competency standards for the unit (in accordance with the National Register
  • Not Yet Competent (NYC) result: the student’s submitted work does not demonstrate their understanding of all competency standards in the unit. If a student receives a ‘Not Yet Competent’ outcome, he or she will receive written feedback from a trainer/assessor, clearly outlining where the gaps are. The student will then be required to rectify these gaps and re-submit their assessment for marking.

Once a student receives a satisfactory result for all required assessment tasks a competent (C) outcome will be awarded for the entire unit. The student must demonstrate their understanding of all competency standards in each unit before receiving a competent outcome.

Students have three (3) attempts to demonstrate competency, otherwise a unit re-enrolment fee applies (please see fee schedule contained in the Student Handbook).

Unit of Competency

Upon successful completion of this unit, students are expected to have learnt:

  • How to prepare job descriptions, use job descriptions to support sourcing, selecting and appointing suitable staff, use different advertising channels to promote vacancies and/or establish a potential talent pool, consult with managers to gain approvals.
  • How to develop selection criteria and interview questions in consultation with relevant personnel, schedule interviews and advise relevant people of times, dates and venues and participate in interviews and other selection techniques including assessing candidates against selection criteria to short list them.
  • How to obtain referees’ reports and prepare and distribute a selection report including feedback to give unsuccessful candidates. They will develop their skills to advise unsuccessful candidates of the results, secure preferred candidates’ agreement and provide an employment contract.
  • How to advise other staff of the successful candidates and arrange induction.

Upon successful completion of this unit, students are expected to have learnt:

  • How to manage personal work priorities and professional development.
  • How to use business technology to create and use systems and processes to organise and prioritise tasks and commitments and measure and maintain personal work performance including assessing competency against competency standards and seeking feedback.
  • How to maintain an appropriate work-life balance to manage personal health and stress and participate in networks.
  • How to develop new skills a personal development plan which includes career objectives and an action plan.

Upon successful completion of this unit, students are expected to have learnt:

  • How to develop and use emotional intelligence to increase self-awareness, self-management, social aware-ness and relationship management in the context of the workplace.
  • How to identify the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.
  • How to Identify personal stressors and own emotional states related to the workplace and develop awareness of own emotional triggers and use this awareness to enable control emotional responses.
  • How to Model workplace behaviours that demonstrate management of emotions and use self-reflection and feedback from others to improve development of own emotional intelligence.
  • How to recognise and appreciate the emotional strengths and weaknesses of others, promote the development of emotional intelligence in them and utilise emotional intelligence to maximise team outcomes.

Upon successful completion of this unit, students are expected to have learnt:

  • How to manage quality customer service. They will learn on how to plan to meet internal and external customer requirements, ensure delivery of quality products and services.
  • How to monitor adjust and review customer service and monitor and assist teams to meet customer service requirements.
  • How to develop, procure and use human and physical resources to support quality customer service delivery.
  • How to manage organisational systems and review plans, policies and procedures for delivering and monitoring quality customer service.
  • How to implement policies and procedures to ensure quality customer service and solve complex customer complaints and system problems that lead to poor customer service.

Upon successful completion of this unit, students are expected to have learnt:

  • How to lead teams in the workplace and to actively engage with the management of the organisation.
  • How to manage ideas and information and establish systems to develop trust and confidence.
  • How to develop Networking and Relationships which, in the long run help them achieve goals and outcomes.
  • It will also provide information and expand students’ knowledge by taking advantage of the viewpoints and prior experience of other.
  • How to debrief about issues and manage difficulties to achieve positive outcomes.

Upon successful completion of this unit, students are expected to have learnt:

  • How to plan for the new or modified administrative system, implement new or modified administrative system and monitor administrative system.
  • How to work with relevant personnel and stakeholders to identify administrative system improvements, document necessary requirements or modifications.
  • How to provide training and support for staff to use the new or modified system and monitor the new system and identify future improvements and staff training needs.

Upon successful completion of this unit, students are expected to have learnt:

  • How to establish risk context, identify and analyse them and select and implement treatments to them.
  • How to analyse information from a range of sources to identify the scope and context of the risk management for e.g. stakeholder analysis, current arrangements, political, economic, social, legal, technological and policy context or objectives and critical success factors for the area included in scope.
  • How to consult and communicate with relevant stakeholders to identify and assess risks, determine appropriate risk treatment actions and priorities and explain the risk management processes.
  • How to develop and implement an action plan to treat risks, monitor and evaluate the action plan and risk management process and maintain documentation.

Upon successful completion of this unit, students are expected to have learnt:

  • How to develop operational plan and risk management plan using a variety of information sources and consultation including resource requirements, key performance indicators, monitoring processes and contingency plans.
  • How to plan and manage resource acquisition, monitor and review operational plan.
  • How to communicate effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams.
  • How to develop and implement strategies to achieve the operational plan within the organisation’s policies, practices and procedures including:  recruiting, inducting and developing personnel; acquiring physical resources and services; protecting intellectual property; making variations to the plan and monitoring and documenting performance

Upon successful completion of this unit, students are expected to have learnt:

  • How to undertake analysis of the strengths and weaknesses of information or knowledge management system/s and evaluation of suitability for a work or organisational context.
  • How to obtain information relevant to business issues and analyse them.
  • How to take decisions on business issues that are identified and also disseminate information to the organisation and relevant stakeholders by documenting information and updating databases, meeting identified needs of recipients, adhering to legal and organisational requirements for privacy and security and developing and implementing communication plans.
  • How to design, test and adjust information systems to meet needs and objectives including management information systems and decision support systems; use of technology for optimum efficiency and quality; and storage and retrieval of information.

Upon successful completion of this unit, students are expected to have learnt:

  • How to establish team performance plan and develop and facilitate team cohesion by encouraging and fostering shared understanding of purpose, roles and responsibilities; identifying and resolving problems; providing feedback to encourage, value and reward others; and modelling desired behaviour and practices.
  • How to develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities.
  • How to establish processes to address issues and resolve performance issues
  • How to support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed.
  • How to facilitate teamwork and liaise with stakeholders.
  • How to develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders.
  • How to evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Upon successful completion of this unit, students are expected to have learnt:

  • How to apply conventions and procedures for formal and informal meetings including, developing and distributing agendas and papers, identifying and inviting meeting participants, organising and confirming meeting arrangements, running the meeting and following up.
  • How to organise, take part in and chair a meeting, record and store meeting documentation and follow organisational policies and procedures.

Learner Resources

Richmond School of Business will provide its students with access to a wide range of learning resources. Some of those resources have been developed in-house whereas some other resources have been purchased from reputable resource providers available in the market. The resources available to students are in the form of Power point slides on each unit, Learner’s Guide or Student Workbook, access to ‘Handout’ folders in the Student online portal, which will contain handouts under each of the unit’s assessment resources.  All students will be given the opportunity to obtain the soft copies of available resources, should they desire.

There are computers available at the campus for general student use. However, for ease of computer access for personal study purposes, the School encourages students to bring their own laptops/media devices when attending the School.

Course Fees

The course fee is inclusive of the following items;

  • The learning resources.
  • Trainer and assessor support by phone and email.
  • Up to 1 Year (52 Weeks)  to complete the course.
  • Support services listed in Learner Support.
  • Certificate and Record of Results issuance (does not include replacement certificates).

Bank Details

For direct deposit, please contact Student Support for Richmond School of Business bank details.

Once a student has submitted the Enrolment Form, payment for the course must be made immediately.

Fees Schedule

Enrolment Fee: $250.00

Course Tuition Fee: $8,000.00

Enrolment Fee (non-refundable) $250.00 Before CoE is issued
Tuition Fee Instalments
First Instalment $2,000.00 Before CoE is issued
Second Instalment $2,000.00 Week 12th from course start date
Third Instalment $2,000.00 Week 24th from course start date
Final Instalment $2,000.00 Week 36th from course start date